Home › Money & Personal Finance

Degraded mobile banking app usability

💸 moneyproduct problemSingle report ●●●●● severity 3/5

A SoFi app user reports that recent interface updates have made depositing checks significantly more difficult and time-consuming, and that changes to the budgeting relay system have rendered it ineffective.

Who's affected: A long-term SoFi mobile app user and possibly others who rely on the app for check deposits and budgeting.

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A browser extension that tracks and alerts users to UI changes in their financial apps to help them prepare for workflow disruptions.
  2. A community-driven feedback platform that aggregates user complaints about specific app feature removals to pressure developers for better UX testing.
  3. A simplified mobile banking interface wrapper that provides a consistent, streamlined UI for common tasks like check deposits across multiple banking apps.
I want to build this

Real voices

“What used to be a streamline process now makes you press 8 different buttons and slide a slider that barely works”

Source: App Store review: sofi

Related problems

💸 moneyproduct5 reports

YNAB app update makes interface difficult to navigate

●●●●● · A long-term YNAB app user and possibly others who updated to the latest version.
💸 moneyproduct3 reports

Unauthorized subscription charges for inaccessible app

●●●●● · A Headspace user who is unable to locate or manage an active subscription
💸 moneyproduct3 reports

SoFi app update blocks account access

●●●●● · A SoFi app user

FixHumanityDaily

The most important new problems, and ideas to fix them, in your inbox.

Placeholder: no data is collected yet.