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Difficult subscription cancellation process

💚 healthproduct problemSingle report ●●●●● severity 3/5

A Sleep Cycle user reports that the app's cancellation process was impossible to navigate, preventing them from ending a free trial before being charged despite multiple attempts to contact support.

Who's affected: A user of the Sleep Cycle app who signed up for a free trial.

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A browser extension that monitors subscription renewal dates and provides a one-click cancellation button for known difficult services.
  2. A centralized dashboard app that aggregates all active free trials and provides a standardized 'cancel' interface for each.
  3. A regulatory policy requiring apps to provide a 'cancel' button in the same location and with the same ease as the 'subscribe' button.
I want to build this

Real voices

“It was literally impossible to cancel. I wasted over 2 hours trying to cancel this the day before the free trial ended”

Source: App Store review: sleep-cycle

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