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Difficulty locating account numbers in banking app

💸 moneyproduct problemSingle report ●●●●● severity 3/5

A SoFi app user reports being unable to locate their account number after 20 minutes of searching, noting that the in-app AI assistant provides incorrect information and there is no accessible path to speak with a human representative.

Who's affected: A SoFi banking app user

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A browser extension that overlays a search bar on banking dashboards to find specific account details.
  2. A community-sourced wiki or visual guide repository for navigating complex banking app interfaces.
  3. A 'human-handoff' button feature that forces a chat session with a live agent when AI fails to answer a query.
I want to build this

Real voices

“I need to do simple thing - just to find an account number and I spend 20 minutes browsing everything and I just can’t find it, and their dumb “AI couch” telling me nonexistent options and no way to talk to someone.”

Source: App Store review: sofi

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