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Difficulty obtaining SEPA transfer failure reasons from recipient banks

💸 moneysocial problemSingle report ●●●●● severity 3/5

A bank customer is unable to get information from a recipient's bank regarding why a SEPA transfer was not credited to the intended account.

Who's affected: A bank customer who has initiated a failed SEPA transfer.

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A standardized template for formal inquiries to foreign banks regarding failed SEPA transactions
  2. A directory of contact points for SEPA compliance departments at major European banks
  3. A policy proposal for mandatory automated error reporting codes for failed cross-border transfers
I want to build this

Real voices

“My SEPA transfer was not credited to the recipient's account. How do I send a request to the recipient's bank regarding the reason?”

Source: Stack Exchange (money) · CC BY-SA 4.0, user-contributed content from Stack Exchange; summarized and modified

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