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Disappearance of accident data in Life360

🏠 homeproduct problemSingle report ●●●●● severity 4/5

A Life360 Gold member reports that critical accident data regarding their daughter's vehicle incident was erased from the app a few days after the event, and customer support was unable to provide an explanation.

Who's affected: A Life360 Gold membership subscriber.

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A feature that allows users to permanently archive or export accident reports and crash detection data to a secure cloud storage.
  2. A dedicated 'Incident Support' dashboard that prevents the deletion of data related to flagged crash events until the user manually clears it.
  3. A policy requiring the company to provide a detailed audit log explaining why any specific data point was removed from a user's account.
I want to build this

Real voices

“when my daughter was in an accident, ironically, the information was erased a few days after the occurrence despite my gold status membership.”

Source: App Store review: life360

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