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Double billing by Talkspace

💸 moneyproduct problemSingle report ●●●●● severity 4/5

A Talkspace user reports that the company has been double billing them and their insurance for nearly a year and has been unresponsive to requests to fix the issue.

Who's affected: A Talkspace user

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A third-party billing audit service that automatically flags discrepancies between insurance claims and personal payments for therapy apps.
  2. A browser extension that tracks and alerts users when recurring subscription charges exceed the expected amount based on insurance coverage.
  3. A centralized dashboard for mental health app users to view and verify all processed insurance claims against their personal bank statements.
I want to build this

Real voices

“Double billing myself and insurance for almost a year and have been completely unresponsive to fixing the issue.”

Source: App Store review: talkspace

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