Excessive spam calls after Zillow loan pre-approval
💸 moneyboth problemSingle report ●●●●●
A Zillow user reports that after applying for a loan pre-approval through the app, they and their spouse received over 15 robocalls daily for six months, with customer support providing no assistance.
What people do today
- Blocking individual phone numbers
- Using third-party spam call blocking apps
- Contacting Zillow customer support
🔧 Fix this
Ideas a builder, maker or community group could start on:
- A browser extension or app that audits and alerts users to which third-party data brokers their contact information is being shared with after a financial application.
- A dedicated consumer advocacy service that mediates between users and companies to force the removal of contact data from lead-generation databases.
- A policy requiring real estate platforms to provide a clear, granular opt-in mechanism for third-party data sharing during the loan pre-approval process.
Real voices
“my wife and I attempted to get a pre-approval through Zillow and spent the better part of 6 months receiving 15+ robocalls a day. When Zillow customer support was contacted about this issue they basically said “Okay, and?”.”
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