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Headspace app login failure

💚 healthproduct problemSingle report ●●●●● severity 3/5

A Headspace user reports that after an app update, they were logged out and cannot reset their password because the reset email is never sent, preventing them from accessing a subscription provided as a work benefit.

Who's affected: A Headspace user with a work-sponsored subscription

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A dedicated support portal for enterprise-sponsored accounts to bypass standard password reset flows
  2. An automated email delivery status tracker within the login screen to confirm if reset emails are being dispatched
  3. A secondary verification method for enterprise users, such as SSO integration or work email domain verification
I want to build this

Real voices

“no matter how many times I hit forget password, it doesn’t send myself an email. My work covers part of this subscription”

Source: App Store review: headspace

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