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Headspace therapy scheduling loop

💚 healthproduct problemSingle report ●●●●● severity 4/5

A Headspace user reports being trapped in an endless automated support loop when attempting to schedule a therapy appointment, where the app redirects them between the coach, member services, and the scheduling button without resolution.

Who's affected: A Headspace subscriber attempting to access therapy services through the app.

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A direct-to-human escalation button for users stuck in automated support loops for more than 24 hours.
  2. A visual flow-chart dashboard within the app that shows the user exactly which step of the scheduling process they are on and identifies broken links.
  3. A dedicated 'concierge' support team specifically for therapy scheduling issues to bypass general member services.
I want to build this

Real voices

“the team just sends me in an endless loop. “Want to schedule a therapist? Talk to the coach!” Coach says “Talk to Member Services,” Member Services says “click the Therapist button to schedule appt””

Source: App Store review: headspace

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