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High cancellation fees for mental health therapy sessions

💚 healthproduct problemSingle report ●●●●● severity 4/5

A Talkspace user reports that the platform charges a $125 cancellation fee for appointments cancelled within a 24 to 48-hour window, which they argue is unethical given the vulnerable nature of mental health patients.

Who's affected: A Talkspace user working in psychiatry.

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A browser extension that highlights hidden fees in terms of service agreements before a user signs up.
  2. A platform-agnostic mental health booking service that mandates transparent, tiered cancellation policies based on patient clinical needs.
  3. A policy proposal requiring digital health platforms to cap cancellation fees at a percentage of the session cost rather than a flat, high rate.
I want to build this

Real voices

“hides the fact deep in the terms and conditions that they can charge up to a $125 cancellation fee if you are to cancel within a 24 hour to 48 hour window.”

Source: App Store review: talkspace

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