Inability to report suspected rental scams on Zillow
🏠 homeproduct problem6 reports ●●●●●
A Zillow user reports that they are unable to report a listing as a scam after their elderly mother was asked for proof of income and application fees by a potential scammer.
What people do today
- Searching for alternative rental platforms
- Manually contacting Zillow support via email
- Warning family members about rental scams
🔧 Fix this
Ideas a builder, maker or community group could start on:
- A prominent 'Report Listing' button on every rental page that triggers an automated fraud review workflow.
- A community-driven verification badge system where users can flag suspicious requests for sensitive financial documents.
- An automated fraud detection tool that flags listings requesting application fees or proof of income before a tour is scheduled.
- A direct 'Report Fraud' button on every listing that triggers a dedicated review ticket for the moderation team.
- A community-driven verification flag system where users can submit evidence of fraud for rapid platform review.
Real voices
“Zillow did not let me report the scam. It is incredibly concerning that Zillow makes it impossible to report listings that are scams.”
“There is no good way to report listings that are fraudulent. Even the report button doesn't work, it just goes to a "help" FAQ.”
“Once you ask for a place they give you a much higher price than the one advertised or they use an apparently common trick”
“Están pidiendo 190 dolares para garantizar la cita luego no quieren devolver e intentan cobrar 500 dólares más y lo peor es que no hay cita”
“I told you someone is impersonating me and. Has my house up for rent. You’ve done nothing about it.”
“You did not one time inform not one person that this was a third-party when we pay our money to fill out these applications”
Related problems
🏠 homeproduct10 reports
Inability to disable AI features in Zillow app
🏠 homeproduct8 reportsZillow lot line map feature broken
🏠 homeproduct3 reportsZillow rental application errors and support limitations
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