Inappropriate provider matching by state

💚 healthproduct problemSingle report ●●●●● severity 4/5

A Talkspace user reports being matched with a mental health provider located outside of their home state, who they believe cannot counsel them.

Who's affected: A Talkspace user

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

Ideas a builder, maker or community group could start on:

An automated geo-fencing filter that prevents the matching algorithm from suggesting providers not licensed in the user's state.
A mandatory verification step where users confirm their state of residence and the system displays only licensed providers for that region.
A real-time dashboard for users to see the licensing status of their matched provider relative to their own state.

“Why am I being matched with a provider outside of my home state that cannot counsel me?!??”