LinkedIn CLEAR identity verification failure
🧭 workproduct problemSingle report ●●●●●
A LinkedIn user reports being unable to verify their account because the CLEAR selfie verification system fails to recognize them.
What people do today
- Retrying the selfie process
- Contacting LinkedIn support
- Abandoning the verification process
🔧 Fix this
Ideas a builder, maker or community group could start on:
- Develop a manual review fallback process for users rejected by automated biometric systems.
- Create a troubleshooting guide that provides specific lighting and positioning feedback during the selfie capture.
- Implement an alternative verification method using government-issued ID document scanning without requiring a live selfie match.
Real voices
“The CLEAR verification selfie system doesn’t work. Can’t verify my account because a computer doesn’t think that I’m me.”
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