[name] app crashes on iPad login
πΈ moneyproduct problemSingle report βββββ
A [name] mobile app user on an iPad mini 6 reports that the application consistently crashes and returns to the home screen immediately after entering the OTP during the sign-in process.
What people do today
- Use mobile browser for banking
- Uninstall and reinstall the app
- Force close app and restart device
π§ Fix this
Ideas a builder, maker or community group could start on:
- Develop a diagnostic logging tool for mobile apps that captures crash reports and sends them directly to developers when a user experiences a failure.
- Create a community-driven status dashboard for banking apps that allows users to report specific device/OS combinations that are failing.
- Build a standardized automated testing suite for financial apps that simulates common login flows across various tablet and mobile screen resolutions.
Real voices
βAfter entering OTP and tapping Next, app crashes and returns to iPad home screen. Reproducible 100% of the time.β
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πΈ moneyboth2 reportsFederal tax refund misdirected to third-party bank
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