SoFi app update blocks account access

💸 moneyproduct problemSingle report ●●●●● severity 4/5

A SoFi app user reports that a recent update introduced a pop-up for a new feature that contains no active buttons, preventing the user from accessing their checking or savings accounts.

Who's affected: A SoFi app user

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

Force closing the app
Uninstalling and reinstalling the app
Using the web browser version of the bank

🔧 Fix this

Ideas a builder, maker or community group could start on:

A community-driven status dashboard that tracks specific app version bugs to alert users before they update.
A browser-based testing tool that allows developers to simulate UI blocking pop-ups across different device resolutions.
A standardized 'emergency access' web portal for banking apps that allows users to bypass marketing overlays during outages.

I want to build this

Real voices

“not one of the buttons is active, so I can't get past the pop-up. App is now useless.”

Source: App Store review: sofi

SoFi app update blocks account access

What people do today

🔧 Fix this

Real voices

Related problems

YNAB app update makes interface difficult to navigate

Inconsistent credit card usage data in Credit Karma

Rocket Money failed to cancel subscription

SoFi app update blocks account access

What people do today

🔧 Fix this

Real voices

Related problems

YNAB app update makes interface difficult to navigate

Inconsistent credit card usage data in Credit Karma

Rocket Money failed to cancel subscription

FixHumanityDaily