Therapist failed to attend scheduled session

💚 healthproduct problemSingle report ●●●●● severity 3/5

A Talkspace user reports that their assigned therapist confirmed a session days in advance but failed to show up, resulting in wasted time.

Who's affected: A Talkspace therapy platform user

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

Ideas a builder, maker or community group could start on:

An automated notification system that alerts users 30 minutes before a session if the provider has not logged in
A platform-wide policy that automatically issues a service credit to the user if a provider is a no-show
A public reliability rating system for individual providers on the platform based on session attendance

“The provider confirmed our first session days prior and was still a no show.”