Unauthorized subscription charges after trial cancellation
💸 moneyproduct problemSingle report ●●●●●
A Sleep Cycle app user reports being charged for a subscription despite cancelling their free trial, and states that the automated customer service system denies the transaction occurred.
What people do today
- Disputing the charge through the bank
- Contacting Apple/Google app store support
- Requesting a refund through the app store
🔧 Fix this
Ideas a builder, maker or community group could start on:
- A third-party subscription management dashboard that tracks trial expiration dates and automates cancellation requests.
- A browser extension that alerts users when a trial is about to convert to a paid subscription.
- A centralized consumer advocacy platform that aggregates evidence of fraudulent billing patterns to assist in mass chargeback requests.
Real voices
“I signed up for free trial cancelled and was still charged The customer service bot is denying I was charged.”
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