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Unexpected annual subscription renewal without notification

💸 moneyproduct problemSingle report ●●●●● severity 3/5

A long-time Headspace user reports being charged for an annual subscription renewal without receiving a reminder email, and states that customer support refused to provide a refund.

Who's affected: A long-term Headspace subscriber with auto-renew enabled

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A browser extension that scans emails for subscription receipts and alerts users to upcoming renewal dates.
  2. A centralized dashboard app that tracks all active subscriptions and sends mandatory push notifications 7 days before any annual charge.
  3. A policy requiring digital subscription services to send a mandatory 'renewal notice' email at least 14 days before charging for annual plans.
I want to build this

Real voices

“I never got a reminder email and was charged for an annual subscription. After talking with support, they refused to refund me the balance.”

Source: App Store review: headspace

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