Zillow recommendation engine lacks personalization and control
🏠 homeproduct problem12 reports ●●●●●
A long-term Zillow user reports that the app frequently recommends properties they have already saved, lacks a mechanism to provide feedback on recommendations to improve accuracy, and forces an AI feature on users without an option to disable it.
What people do today
- Manually ignoring duplicate recommendations
- Filtering search results manually
🔧 Fix this
Ideas a builder, maker or community group could start on:
- A 'Not Interested' or 'Already Seen' button on property cards that immediately hides the listing and updates the recommendation algorithm.
- A user settings toggle to disable AI-driven search features and revert to standard filter-based sorting.
- A feedback loop interface where users can select reasons for rejecting a property (e.g., 'too expensive', 'wrong location') to refine future suggestions.
- A browser extension or app setting that allows users to toggle off AI chatbot UI elements
- A feedback loop mechanism that allows users to report specific failed AI interactions to improve training data
Real voices
“I’m frequently recommended properties that I already have saved, there’s no way to provide feedback on the recommendations to further personalize them, and rather than making actual improvements they’ve now just added an AI function with no easy option for disabling it.”
“It adds buttons everywhere and when you click it gives you no information because it doesn’t understand what you are asking about.”
“I do not not want a house with an HOA so Zillow please stop recommending them!”
“This platform consistently misplaces where properties are actually located( is map). The app gives zero path to tryin to remediate that”
“whenever I try to uninstall and just use the website it keeps telling me to install the app”
“I was really hoping they’d add natural language search but it seems they went with OpenAI, which is the worst”
“AI features can not be disabled”
“every other day it signs you out because security? A complete nightmare having to login agin and again.”
“The AI tool is too prominent and in the way. Please add a setting to remove it from the app.”
“the sorting function has been broken for years”
“The new AI button is not in a good spot for user experience atleast give us the option to move it and remove it”
“Nobody asked for AI AI Zillow is a downgrade”
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