App crashes and data loss during therapy sessions
💚 healthproduct problem2 reports ●●●●●
A Talkspace user reports that the app frequently refreshes during messaging sessions, causing all unsent text to be deleted, and often displays a blank white screen that forces a full app restart.
What people do today
- Closing and reopening the app
- Typing messages in a separate notes app before pasting
🔧 Fix this
Ideas a builder, maker or community group could start on:
- Implement an auto-save feature that caches typed text locally in the app's storage
- Develop a persistent session state manager to prevent screen refreshes from clearing the input buffer
- Create a diagnostic logging tool for users to report white-screen events with associated session metadata
- A dedicated status dashboard for users to report and track specific app bugs in real-time.
- An automated session-recovery feature that saves booking progress if the user is logged out unexpectedly.
Real voices
“the app will suddenly refresh my screen and everything I've typed is lost”
“It glitches, and errors, signs me out randomly during mid bookings, customer service is also the worst”
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