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Inability to access funds via mobile banking app

💸 moneyproduct problemSingle report ●●●●● severity 4/5

A SoFi app user reports being unable to log in to their account to access their money, with the app instructing them to call customer service instead.

Who's affected: A SoFi mobile banking app user

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A status dashboard that provides real-time, transparent updates on specific app feature outages to reduce support call volume.
  2. A secondary, lightweight web-based emergency access portal that allows users to view balances and transfer funds when the main app is down.
  3. An automated SMS-based banking service that allows users to check balances or lock cards when the primary mobile application is inaccessible.
I want to build this

Real voices

“Log in on the app isn’t working today, says to call customer service”

Source: App Store review: sofi

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