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Lack of customer support for Zillow marketing issues

🏠 homeproduct problemSingle report ●●●●● severity 3/5

A Zillow user reports that they have been unable to receive any response or communication from Zillow customer support regarding a marketing issue, leading them to question the accuracy of the platform's marketing data.

Who's affected: A Zillow user attempting to resolve a marketing-related issue

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A dedicated dashboard for professional users to track the status of support tickets and marketing inquiries.
  2. A verified community forum where Zillow support staff are required to respond to public inquiries within a set timeframe.
  3. An automated escalation system that triggers a human response if a support ticket remains unaddressed for more than 48 hours.
I want to build this

Real voices

“I’ve contacted Zillow to help with a marketing situation and reached out to customer support and there has been no response”

Source: App Store review: zillow

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