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Slow app performance and poor automated customer support

💚 healthproduct problemSingle report ●●●●● severity 2/5

A Headspace user reports that the application has excessively long load times for startup and navigation, and that the automated AI customer support system is poorly executed.

Who's affected: A Headspace app user

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A performance-monitoring dashboard for app developers to identify and resolve specific latency bottlenecks in navigation.
  2. A simplified, low-bandwidth version of the app that prioritizes core functionality over heavy assets.
  3. A hybrid support system that allows users to bypass AI chatbots immediately if they have already attempted a self-service resolution.
I want to build this

Real voices

“It takes 20 seconds to start the app and each click takes at least 10 seconds to load. Also their AI ticket response is very poorly executed.”

Source: App Store review: headspace

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