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Therapist uses automated or scripted responses

💚 healthproduct problemSingle report ●●●●● severity 4/5

A Talkspace user reports that their therapist appears to be using AI-generated or pre-written prompts rather than providing personalized, human-led therapy.

Who's affected: A Talkspace therapy subscriber

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A browser extension that analyzes chat logs for repetitive patterns or high-probability AI-generated text to alert users.
  2. A marketplace platform that verifies therapist credentials and requires live video-first sessions to prevent automated text-only therapy.
  3. A policy requiring telehealth platforms to explicitly disclose when a user is interacting with an AI bot versus a licensed human professional.
I want to build this

Real voices

“The therapist is speaking off a prompt. The text messages responses are just pdfs sent from AI.”

Source: App Store review: talkspace

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