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Zillow app profile settings cannot be changed

🏠 homeproduct problemSingle report ●●●●● severity 2/5

A first-time home buyer reports that the Zillow app incorrectly set their profile to 'selling' and the interface does not allow them to change the setting to 'buying' to receive relevant assistance.

Who's affected: A first-time home buyer using the Zillow app

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A 'Reset User Intent' feature in the app settings that allows users to toggle between buying, selling, and renting modes.
  2. A guided onboarding wizard that prompts users to confirm their intent before enabling specific tabs.
  3. A dedicated 'Help' button within the Plan tab that allows users to report incorrect profile categorization for manual correction.
I want to build this

Real voices

“the settings won’t let me correct the proper title to solicit help or cater to the right plan towards that home buying path.”

Source: App Store review: zillow

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