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Zillow messaging system forces users off-platform

🏠 homeproduct problemSingle report ●●●●● severity 2/5

A Zillow app user reports that the platform's internal messaging system is ineffective and forces users to communicate via external channels, creating an illusion of a functional point of contact.

Who's affected: A Zillow app user and possibly others seeking to communicate with agents through the platform.

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. Develop a robust in-app chat interface that supports file sharing and real-time notifications to keep communication centralized.
  2. Create a standardized template system for agents to respond to inquiries directly within the Zillow app to ensure consistent user experience.
  3. Implement a verification system that tracks and logs off-platform communication attempts to hold agents accountable for responsiveness.
I want to build this

Real voices

“the messaging system the “Zillow” team have built in appears to only serve as an illusion of point of contact”

Source: App Store review: zillow

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