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BetterHelp iOS app scheduling errors

💚 healthproduct problemSingle report ●●●●● severity 3/5

A BetterHelp user on iOS reports that the platform's scheduling system automatically books multiple sessions in advance when they only intend to schedule a single session.

Who's affected: A BetterHelp user on an iOS device and possibly others using the mobile app.

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A UI update for the iOS app that requires explicit confirmation for recurring or multi-week bookings.
  2. A dashboard feature allowing users to toggle off automatic recurring scheduling for therapy sessions.
  3. A notification system that alerts users immediately after a multi-session booking is created to allow for instant cancellation.
I want to build this

Real voices

“Scheduling errors when only want on session at a time it Schedule me for multiple weeks in advance.”

Source: App Store review: betterhelp

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