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Frequent therapist cancellations on Talkspace

💚 healthproduct problemSingle report ●●●●● severity 4/5

A Talkspace user reports that their scheduled therapy appointments, and those of their son, are consistently cancelled by therapists for personal reasons.

Who's affected: A Talkspace user and their son.

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A platform feature that automatically matches users with a backup therapist if their primary provider cancels within 24 hours.
  2. A reliability rating system for therapists that displays cancellation frequency to users during the selection process.
  3. A policy requiring therapists to provide a minimum notice period for non-emergency cancellations or face platform penalties.
I want to build this

Real voices

“They cancel almost indefiney everytime”

Source: App Store review: talkspace

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