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Inability to update therapy account type

💚 healthproduct problemSingle report ●●●●● severity 4/5

A Talkspace user reports that the company failed to update their account from individual to couples therapy despite repeated requests from their EAP, resulting in a missed appointment with their child.

Who's affected: A Talkspace user attempting to change account subscription types via EAP.

⚠️ Single report. This is one person's account. We mark it so until more voices confirm it.

What people do today

🔧 Fix this

Ideas a builder, maker or community group could start on:

  1. A self-service account management portal that allows users to upgrade or change therapy plan types without manual support intervention.
  2. A dedicated EAP-to-provider portal that automates account status updates based on verified insurance authorization.
  3. A transparent support tracking dashboard that shows users the real-time status and priority level of their account change requests.
I want to build this

Real voices

“I spent weeks trying to get them to update my account from individual to couples. My EAP requested the change.”

Source: App Store review: talkspace

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